Terms & Conditions

1. About these Terms and Conditions.

In these terms and conditions “we” and “us” mean Breast Angels Silverette Healing Cups, and “you” means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

2. Placing Your Order

2.1 To place an Order you must be 18 years of age or over.
2.2 You may place an Order by:
2.2.1 1 Ordering online; www.silverette.co.uk

2.2.2 telephoning us on 020 8677 7371 or 07793 018646;
or
2.2.3 emailing us at info@silverette.co.uk
2.3 We will not guarantee that orders placed in any way other than that those listed above will be fulfilled.
2.5 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.6 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or post.
2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the Breast Angels Silverette Healing Cups Web Site. In such circumstances we will contact you to inform you. Subject to clause 11.4 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.

3. Supply of Your Products

Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.

4. Prices

4.1 The price for the Products will be the price indicated on your Invoice.
4.2 VAT is payable by you at the applicable rate as indicated on your Invoice.
4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.

5. Paying for Your Products

5.1 You may pay for your Products by any of the methods of payment as may be displayed on the payment paragraph of the Breast Angels Silverette Healing Cups Web Site from time to time.
5.2 You must pay in the currency as indicated on your Invoice.
5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products and/or Services ordered. If we do not receive such authorisation we shall let you know.
5.5 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, send the documents by e-mail only where you have indicated an e-mail address on your Order Form.

6. Delivery of Your Products

6.1 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order Form.
6.2 We will use our reasonable endeavours to supply your Products within 5 working days of the date of issue of your Order Confirmation. Delivery will be via Royal Mail (first class). In the event of Royal Mail Strike delivery may take longer.
6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products and the Products shall be delivered accordingly.
6.6 Certain items may ship by post and cannot be tracked once they have entered the postal system.

7. Your Right to Return the Products or Cancel a Contract for Services and to Receive a Refund

7.1 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 14 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services.
7.2 You are liable for the costs of returning a Product.
7.3. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement, please telephone us on 020 8677 7371 or email us at info@silverette.co.uk. In the event that you are entitled to a replacement, the transportation charges will not be applied.
7.4 If you have received the ordered Product(s) and have simply changed your mind about purchasing them you may return the Product(s) to us for a refund, provided that you pay the transportation charges; and
7.4.1 You inform us of your decision to cancel the contract within 8 working days of delivery of the Product; and
7.4.2 The Product(s) are returned in their original condition and packaging; and
7.4.3 The Product(s) are returned in accordance with paragraph 7.6 below.
7.5 Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
7.6 Steps to Follow to Claim a Refund: 
7.6.1 Please telephone us on 020 8677 7371 or email us at info@silverette.co.uk to make us aware that we should expect the return.
7.6.2 Please return the product to: Purity Products Breast Angels, 66 Nimrod Road, London, SW16 6TG UK.
7.6.3 Before returning any Product(s) to Purity Products Breast Angels please check that you have:
7.6.3.1 Enclosed all the product, in box leaflets and other material supplied unless informed otherwise.
7.6.3.2 Used all packaging that was originally supplied.
7.6.3.3 Sealed the packaging securely.
7.7 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.
7.8 Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraph 7.6.

10. Our Liability

10.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products.
10.2 Save as set out at paragraph 11.3 below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Products except as expressly stated in the Contract.
10.3 Any warranty, condition or other term arising out of or in connection with the supply of Products which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
10.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
10.5 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

12. Contacting Breast Angels Silverette Healing Cups

You can contact us: by telephone on 020 8677 7371 between 09:00 and 17:00 Mondays to Fridays; by post at: Purity Products Breast Angels , 66 Nimrod Road, London, SW16 6TG; or by e-mail at info@silverette.co.uk When contacting us you must quote your Web Order Number.

14. Data Protection

By placing your Order, you agree and understand that we may store, process and use data collected from your Order Form or fax Order or telephone Order for the purposes of processing your Order.

No financial information will be stored or kept.

15. Circumstances beyond our reasonable control

We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

16. Disagreements Governing Law and Jurisdiction

We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England or Wales and the laws of England and Wales will apply.

17. General

17.1 Our failure to enforce any term of the Contract does not constitute a waiver of such term. Such failure shall in no way will affect our right later to enforce the strict terms of the contract.
17.2 The invalidity or unforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

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